Refund Policy
A NOTE TO OUR PATIENTS…
BOOKING/CANCELLATION AND REFUND POLICY
CLIENT INFORMATION
To discuss your treatment plans book in for a consultation but no obligation to do the treatment stating your main interest and please arrive ten minutes early so you feel relaxed.
General Medical Refunds
All treatments and procedures are carried out to the highest possible standard, however sometimes outcomes do not meet patients expectations and if you are not entirely happy with your treatment or procedure with us (it’s rare, but it does happen!), we emphatically welcome your feedback and comments.
However, as with any Non-Invasive surgical procedure, there is no guarantee to the outcome, and it is at the patient’s own risk that these procedures are undertaken. YourHealthFirst Clinic do not offer refunds on this basis.
The Complaints Procedure
Yourhealthfirst Clinic aim t exceeds our client’s expectations and provides first care service, standards of care and customer service is our main, during and after treatment. If, for any reason, you are unhappy with your experience, we readily welcome your input in the interest of making improvements to our service, and will do our best to rectify them as soon as possible. Should you wish to write to us, you can contact us at: Info@yourhealthfirst.uk
Consultation Deposits
Bookings require a deposit of up to £50 at point of booking; this can also be paid over the phone. This deposit is entirely redeemable against the cost of treatment, should you choose to go ahead. Patients will be informed of this when booking your initial consultation.
Treatment Courses and/or Prepaid Treatment Costs
Please note that treatment courses are non-transferrable, and must be carried out within 6 months of the original purchase date. Beyond this time, please be aware that treatment credit is no longer valid for redemption. Any/all prepaid treatment must be undertaken by the original patient specified at the time of purchase, and may not be gifted or transferred between one patient and another at any given time.
OUR CUSTOMERS ARE ENTITLED FOR REFUND UNDER THE FOLLOWING CIRCUMSTANCES:
CANCELLATIONS
please give more than 24 hours’ notice if cancellations occur. Less than 24 hrs will incur a charge of 50% of your total treatment cost and will be added to your next appointment. No shows will be charged in full. This notice will allow us to accommodate clients on the waiting list. If you do not cancel one of your course treatments in advance the same cancellation system applies.
LATE FOR APPOINTMENT
If YOU are unavoidably late for your appointment we will work as a team to make sure that all your needs are still taken care of but please understand sometimes this may not be possible. If WE are unavoidably late for your appointment, we apologise as sometimes this is out of our control. We will make this up to you if this should ever cause you a problem & inconvenience.
MEDICAL CONDITIONS
If you have any known medical condition or allergy that may affect your treatment within the Clinic, please inform us prior to arranging your consultation, and indeed if you have any health changes or medications that could alter your treatment response post consultation.
HELP US
If you are ever dissatisfied with your experience, let us know so we can learn from your experience and perfect it for the next time.
TREATMENT PRICES
All the treatments include VAT at the rate of 20%. All prices are correct in our brochure at the time of going to print. We reserve the right to change prices without prior notice.
PAYMENT
All major credit and debit cards are accepted.
GIFT VOUCHERS OR ANY VOUCHER
Vouchers can be arranged and paid for and posted to you or the client. Vouchers are valid for 6 months only. When booking please state the voucher number, this will secure your booking. The same cancellation charges apply to voucher holders. A no show will prevent the voucher from being used again.